Terms & Conditions
Terms & Conditions
About Us The Naked Grape Wine is completely dedicated to our customers. If you have any suggestions or comments please contact us using the contact page.
Our Contact details:
The Naked Grape Wine Ltd
The Old Exchange
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
Courier Shipping and Staff Handling
Shipping & handling is calculated by the weight of the package and will be added automatically when you place the order.
Delivery is free for orders over £100 nationwide, and £10.99 for orders under £100.
If you are buying wine to be delivered to the Highland and Island of Scotland or Northern Ireland, we will have to contact the courier service to make sure that the automated charge is correct as there are some parts of these countries that are more expensive to deliver to than others. Please accept our apologies, but unfortunately we cannot be more specific than that without having an exhaustive list of postcodes on the site.
If you would like to check the cost of delivery before you place an order, please feel free to call us on 01962 732002 and we will get a quote for you.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 20% VAT is included in the retail selling price.
Credit Card Security Card payments are handled by dedicated Card Payment handlers, such as Paypal or Stripe. We do not handle your card details and have no access to them.
Guarantee We want to make sure that you are always happy with the wines that you've bought from us. Should you find any wines to be faulty, please contact us immediately. We will offer either a full refund or another bottle to the same value, but will discuss this with you and agree with you what course of action will be taken.
Reaching Us If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 01962 732002 or write to us at The Naked Grape The Old Exchange, Station Road, Alresford, Hampshire, SO24 9JG
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our Company Details
Our Registered Office is The Old Exchange, Station Road, Alresford, Hampshire, SO24 9JG
Our VAT Number is GB 114861131
Our Company Number is 07560082
Our EORI Number is GB114861131000